Serving Oregon and Washington
Privacy Policy
Effective Date: January 1st, 2024
Last Updated: November 1st, 2025
1. Introduction
Freewater Plumbing (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, freewaterplumbing.com, contact us, or use our plumbing services.
By using our website, scheduling a service, or providing your contact information, you agree to this Privacy Policy.
2. Information We Collect
We collect personal information that helps us provide plumbing services and communicate with you effectively, including:
- Contact Information: Name, address, phone number, and email address.
- Service Information: Details about your plumbing service requests, appointments, and property details relevant to the work.
- Communication Data: Information about calls, texts, and messages exchanged with our company.
- Payment Information: When applicable, payment details for completed services (processed securely).
- Technical Data: IP address, browser type, and website usage data collected via cookies or analytics tools.
3. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and manage plumbing appointments.
- Contact you via phone call or text message about service updates, estimates, or emergencies.
- Send invoices, receipts, and service confirmations.
- Respond to questions, feedback, or warranty requests.
- Send promotional offers or updates about our services (only if you have opted in).
- Improve our website, services, and customer experience.
4. Text Messaging and Phone Calls
By providing your phone number, you consent to receive calls or text messages from us regarding:
- Appointment confirmations and reminders.
- Service updates or technician arrival times.
- Follow-up communications about completed jobs.
- Promotional messages about plumbing services or discounts (only with your consent).
Message and data rates may apply.
You may opt out of marketing texts at any time by replying “STOP” to a message or by contacting us directly at freewaterplumbing@gmail.com or 541-969-0949.
We do not sell or share your phone number with third parties for their marketing purposes.
5. Sharing Your Information
We may share your information only with trusted third parties who assist in operating our business, including:
- Scheduling and dispatching platforms.
- Payment processors.
- Messaging or phone service providers.
- IT and website hosting companies.
All partners are required to keep your information secure and use it only to perform services for us.
We may also share data if required by law or to protect our legal rights.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Access or correct your personal data.
- Request deletion of your information.
- Withdraw consent for marketing communications.
To exercise these rights, contact us at freewaterplumbing@gmail.com
8. Data Retention
We retain your information only as long as necessary to provide plumbing services, maintain records for business or legal purposes, or as otherwise required by law.
9. Updates to This Policy
We may update this Privacy Policy occasionally. Updates will be posted on this page with a new effective date.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Freewater Plumbing
Email: freewaterplumbing@gmail.com
Phone: 541-969-0949
Address: 84326 HWY 11 Milton-Freewater OR, 97862
Website: freewaterplumbing.com
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